Although these scams take place outside our store, we will continue to invest in protecting customers and educating the public on scam avoidance. Our fraud team work hard to prevent and detect fraud and we will investigate the details of any claims made by our customers.”Īn Amazon spokesperson said: “Scammers that attempt to impersonate Amazon put our customers and our brand at risk. We met when we were 17.Ī Police Scotland spokesperson said: “Officers received a report of a telephone banking scam on Wednesday, 11 May, 2022.Ī Santander spokesperson said: “We take protecting our customers from fraud and scams extremely seriously and have a great deal of sympathy for people targeted by the criminals who carry out these scams. “I lost my husband and best friend Michael last year,” Margaret said. The theft is an extra blow to Margaret, who recently had two foot operations and is still grieving the loss of her husband Michael after he died of pneumonia. She has now reported the incident to Police Scotland. The scammers used her name as a reference on the transactions – leading the fraud team to believe she had paid herself. She believes Santander should have stopped the transaction immediately and flagged it as suspicious. Margaret contacted her bank about the two fraud claims, but both of her complaints were denied. I just feel like I’m not getting anywhere.” “My pension and PIP were due on Friday and I thought I would be able to pay off my overdraft as I’ve booked a cruise in three weeks. “When I was on the phone I checked my online banking and I questioned them as I noticed £999.99 and a further £1080 had come out. “He asked me to verify my name and my phone number.
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He told me I needed to download an app to get my money back. She told the Record: “I phoned the number and the man that answered said he worked for Amazon.
Her bank Santander has also denied her two fraud claims in a bid to retrieve her missing cash.
The heartbroken gran has been left in debt from the theft, leaving her overdrawn just weeks before a dream two-week cruise around the Mediterranean. Shortly after, Margaret noticed more than £2,000 had been taken from her bank account in two payments.
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Unknown to the pensioner, the app is a remote assistance software and allows someone to access your device if you provide a code. Read More Related Articles Read More Related Articles